We are excited to announce upcoming changes to the help and support experience for dentsu.Connect (including Merkury Explorer and Clean Room), dentsu.Audiences (Data & Identity), and other dentsu Data & Technology products.
Products and applications
-
dentsu.Connect
- including Merkury Explorer and Clean Room
-
dentsu.Audiences (formerly Merkury)
- dentsu.Data
- dentsu.Identity
Release date
General availability: 13 April 2026
What’s changing, and why?
We are consolidating and modernizing the help and support experience across dentsu’s Data & Technology products to improve discoverability, streamline support intake, and strengthen AI‑powered assistance.
Unified Help Center
On 13 April 2026, the new dentsu Data & Technology Help Center — available at help.dentsuconnect.com — will become the centralized destination for:
- Product documentation
- How‑to resources
- Support requests
Over the coming months, we will continue to expand and optimize our content library to provide a single, consistent, and searchable source of truth.
Microsoft Copilot users will also benefit: Help Center content will be indexed to enhance Copilot responses for users across dentsu.
Unified product support
The Help Center will also serve as the unified home for raising and reviewing support requests. For the first time, support for all Data & Technology products — dentsu.Connect (including Merkury Explorer and Clean Room), dentsu.Audiences (Data & Identity), and more — will be centralized.
This unified model:
- Ensures a consistent, predictable support experience
- Improves routing and resolution
- Enables scalable, high‑quality support across all products
How will this affect me?
You’ll notice several improvements in how you access help and initiate support:
- The dentsu Data & Technology Help Center (help.dentsuconnect.com) will be the centralized hub for help and support across dentsu.Connect and dentsu.Audiences (Data & Identity).
- All documentation, guides, and instructional content will be located directly in the Help Center, replacing previous documentation sites.
- Help Center content is indexed for Microsoft Copilot, enabling enhanced, AI‑powered assistance.
- All product support requests must now be submitted through the Help Center using a consistent, guided intake process.
- Support requests can no longer be initiated by email. All new inquiries must originate in the Help Center.
What do I need to do?
- Bookmark help.dentsuconnect.com for future reference.
- Learn more about how to submit and track requests in the Help Center.
- Plan to transition to submitting requests via the Help Center by 13 April 2026.
- Update any documentation, team workflows, or internal runbooks that reference legacy support pathways.
Who do I contact for support?
If you have any questions or need help preparing for the change, please submit a support request in the dentsu Data & Technology Help Center.