Submit and track requests

Use the dentsu.Connect Help Center to submit, update, and track your support and service requests. The portal provides real‑time visibility into your activity, allows you to manage your requests directly, and ensures your inquiry reaches the right team.

Submit a support request

You can submit a request using the Submit a request form.

To submit a request

1. Select Submit a Request at the top of the Help Center.
2. Sign in to ensure your request is associated with your account.
3. Complete the required fields with the details of your inquiry.
4. Attach files or screenshots when helpful.
5. Add CC recipients, separating multiple email addresses with commas.
6. Submit the request.

Update an existing request

After submitting a request, you can add more information at any time.

To update your request

1. Sign in to the Help Center.
2. From the top of the Help Center, click on your name and select Requests.
3. Select the ticket you want to update.
4. Add a comment or upload additional files.
5. Click Add to conversation to submit your update.

Your update automatically notifies the Support team.

View and track your requests

1. Sign in to the Help Center.
2. From the top of the Help Center, click on your name and select Requests.
3. Use the My Requests page to see:
   • Requests you submitted
   • Requests where you are CC’d
   • Requests submitted by your organization (if enabled)
4. You can filter by:
   • Status
   • Creation date
   • Last updated date
   • Requester
   • Organization (if applicable)

Create a follow‑up request

Once a request is solved, you can create a follow‑up if you need continued support.

To create a follow‑up

1. Sign in to the Help Center.
2. From the top of the Help Center, click on your name and select Requests.
3. Open a Solved request.
4. Select Create follow‑up.
5. Add new details and submit.