We are excited to announce upcoming changes to the help and support experience for dentsu.Connect (including Merkury Explorer and Clean Room), dentsu.Audiences (Data and Identity), and other dentsu Data and Technology products.
Products and applications
-
dentsu.Connect
- including Merkury Explorer and Clean Room
-
dentsu.Audiences (formerly Merkury)
- dentsu.Data
- dentsu.Identity
Release date
General availability: 13 April 2026
What’s changing, and why?
We are consolidating and modernizing the help and support experience across dentsu Data and Technology products to improve discoverability, streamline support intake, and modernize our support solutions.
How will this affect me?
You’ll notice several improvements in how you access help and initiate support:
- The dentsu Data and Technology Help Center (help.dentsuconnect.com) will be the centralized hub for help and support across dentsu.Connect and dentsu.Audiences (Data and Identity).
- All documentation, guides, and instructional content will be located directly in the Help Center, replacing previous documentation sites.
- Help Center content is indexed for Microsoft Copilot, enabling enhanced, AI‑powered assistance.
- All product support requests must now be submitted through the Help Center using a consistent, guided intake process.
- Support requests can no longer be initiated by email. All new inquiries must originate in the Help Center.
What do I need to do?
- Bookmark help.dentsuconnect.com for future reference.
- Learn more about how to submit and track requests in the Help Center.
- Plan to transition to submitting requests via the Help Center by 13 April 2026.
- Update any documentation, team workflows, or internal runbooks that reference legacy support pathways.
Who do I contact for support?
If you have any questions or need help preparing for the change, please submit a support request in the dentsu Data and Technology Help Center.